LOGIN AND CONNECTION FAQs

LOGIN AND CONNECTION FAQs

I CANNOT FIND MY LOGIN DETAILS

Please check your Spam/Junk folder. If it is not there, please contact the helpdesk.

I CANNOT LOG IN

Please double check:

  • If you are connected to the Internet. 
  • The browser you are using. You can access the Union World Conference from most browsers (Chrome, Safari, Firefox, etc), but Chrome is the best option. Please note that using Internet Explorer is not advised.
  • If you are using the same email that you provided at Registration.
  • That you are using the correct password. If you have forgotten your password, please click the “forgot your password” link.
  • That you have not misspelled your email address or your password.
  • If you are registered and/or your registration is fully completed and paid. 

If you are still having problems, please contact the help desk. 

I HAVE REGISTERED AND PAID, BUT HAVE NOT RECEIVED THE LOG IN DETAILS

Please contact the helpdesk.

WHAT TYPE OF CONNECTION DO I NEED TO ATTEND THE CONFERENCE?

Registered participants will need access to a reliable internet connection, similar to the internet access needed to watch YouTube, to ensure the best experience when attending the Union World Conference. 

WHICH BROWSER DO YOU ADVISE TO USE?

You can access the Union World Conference from most browsers (Chrome, Safari, Firefox, etc), but Chrome is the best option. Please note that using Internet Explorer is not advised.

CAN I ACCESS THE CONFERENCE FROM MY MOBILE PHONE?

The conference is being held on a web browser-based system, so if you have a web browser in your phone you can attend. 

WHAT TIME ZONE ARE SESSIONS HELD IN?

Conference sessions are scheduled in CEST (Paris time) by default.

However, if you select the list view of the online programme, sessions will also show in your local time:

The time zone is set according to the time zone of your computer and would be applied for the entire programme.  See an example below:


Unfortunately, in the calendar view, sessions only show in CEST:


You can use a time zone converter to find out when a session is taking place in your local time.

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