Before you get set up with Amazon Chime, first make sure that you meet the following requirements for your operating system.
Windows
Supported versions:
macOS
Supported versions:
Note: If you are on macOS, you would need to ensure that Camera and Microphone are enabled for the browser application in System Preferences > Security & Privacy > Privacy
Android
Supported versions:
Software requirements:
Browser Requirements
Browsers supported for the chat:
Browsers supported for meetings and video:
Browsers supported for screen sharing:
Amazon Chime SDK for JavaScript – Supported browsers
For extra stability:
Troubleshooting information (The chime connectivity checker)
The first thing to check if you are not able to connect to meeting rooms is to follow this link: https://app.chime.aws/check# and check if there are no block IP addresses/domains.
1) In case your device passes all the tests – You are ready to use Amazon Chime!
2) In case of the IP addresses are blocked, It will generate a time out error
There are three ways you can get rid of these errors:
Troubleshooting Guide (If all the tests are passed)
The user should allow the browser when it asks to access the microphone and camera. (Camera, Mic should be set to allow)
Before clicking on the join button – Sound & Video can be tested by clicking on the respective “Test Video” and ‘Test Sound Button”
After joining the meeting: mic, sound and video should be "ON" (Blue), Grey means it is "OFF"